Chapter 1. General Provisions
Article 1. Purpose
These Terms of Service set forth the rights, obligations, and responsibilities between Flux AI Asia Inc. (the “Company”) and members in connection with the use of CRAISEE, a generative artificial intelligence (“AI”) based service provided by the Company, and all related services, including the official website, mobile app, and web-based services (collectively, the “Service”).
Article 2. Posting and Amendment of Terms
The Company will post these Terms on the Service screen. The Company may also make the Terms available through a linked page.
The Company may amend these Terms when necessary, including due to changes in applicable laws, regulations, or Service policies.
The Company will specify the effective date, details, and reasons for any amended Terms and notify members by posting a notice on the initial Service screen or by email from at least seven (7) days before the effective date until the day before the effective date. If an amendment is unfavorable to members, the Company will notify members of the changes, effective date, and available member response options by posting a notice on the initial Service screen or by email at least thirty (30) days before the effective date.
If a member continues to use the Service without objection from the date of notice until the effective date, the member will be deemed to have agreed to the amended Terms.
Article 3. Definitions
The terms used in these Terms have the following meanings:
“Service” means CRAISEE and all related generative AI-based functions and services provided by the Company, including all forms of services that members may access through the official website, mobile app, web, or other online access methods using information and communications devices such as computers, smartphones, and tablets.
“Member” means a person who agrees to these Terms, creates an account, and uses the Service.
“Paid Service” means any service used for consideration, including subscription services using recurring payment or auto-renewal and non-subscription services such as credits or fixed-term products. Paid Services may be classified as individual paid services or team subscription paid services depending on the user type.
“Pricing Plan” or “Plan” means a subscription-unit product provided by the Company for use of the Service, with different functions, usage amounts, credits, service periods, and other conditions.
“Usage” means the number of uses, throughput, generation requests, storage capacity, or other scope of Service use available to a member during a certain period, which may vary depending on the Pricing Plan or credit policy.
“Output” means text, images, videos, data, or other materials generated or processed by the AI system based on information or materials entered into the Service by a member.
“Recurring Payment” means a payment method under which fees are automatically charged at regular intervals through the payment method registered by the member.
“Content” includes all information provided, generated, or uploaded on the Service, including member-created materials, and the member’s Outputs.
Terms not defined in this Article will be interpreted in accordance with applicable laws, regulations, and general commercial practice.
Chapter 2. Formation of Service Agreement
Article 4. Membership Registration
A Service use agreement is formed when a person who wishes to use the Service (the “Applicant”) agrees to these Terms, applies for membership registration, and the Company accepts the application.
Only persons aged fourteen (14) or older may register for the Service. If a minor pays for a Paid Service, consent from the minor’s legal representative is required. A payment made without such consent may be cancelled by the minor or the legal representative; provided, however, that cancellation may be restricted under applicable law if the minor caused the Company to believe that the minor was an adult or that the legal representative had consented.
Each member may hold one account under the member’s own information, and may not transfer, lend, sell, or share the member’s account or subscription rights to or with any third party.
Members must manage their account information with due care. Members are responsible for losses arising from negligent management of their account information or from allowing a third party to use their account.
If a member becomes aware that the member’s account has been stolen or is being used by a third party, the member must immediately notify the Company and follow the Company’s instructions. The Company is not responsible for disadvantages arising from the member’s failure to notify the Company or follow its instructions.
Article 5. Refusal or Deferral of Membership Application
The Company may refuse or defer acceptance of an application in any of the following cases:
Use of another person’s information, false information, or omission of required information;
Where technical or operational issues are likely to arise;
Where there is or may be a violation of laws, regulations, or policies.
Article 6. Notices
Unless otherwise provided in these Terms, individual notices from the Company may be sent to the email address registered by the member, in-app notification, SMS, or other reasonable method.
Notices to an unspecified number of members may be substituted by posting a notice on the initial Service screen for at least seven (7) days.
Article 7. Protection of Personal Information
The Company endeavors to protect members’ personal information in accordance with applicable laws and regulations.
The protection and processing of personal information are governed by applicable laws and the Privacy Policy separately notified by the Company.
Chapter 3. Use of the Service
Article 8. Provision, Change, and Suspension of the Service
The Company endeavors to provide the Service reliably throughout the year. However, the Company may change or suspend all or part of the Service where reasonable grounds exist, including maintenance, failures, natural disasters, or policy changes. The Company will provide prior notice of material changes or suspensions.
Unless caused by the Company’s willful misconduct or gross negligence, the Company is not liable for damages arising from changes to or suspension of the Service.
The Company may change the operating entity of the Service within the scope permitted by applicable laws if there is a merger, business transfer, transfer of a business division, organizational restructuring, or similar reason. In such case, the Company will notify members in advance of the fact of the change, the new operating entity, whether personal information will be transferred, and other material matters affecting members.
Article 9. Member Obligations
Members must not engage in any of the following acts. If the Company confirms such act or circumstances indicating such act, the Company may take measures such as assigning or modifying labels, suspending publication, or restricting accounts.
Violating laws or regulations, infringing the rights of others (including intellectual property rights, portrait rights, and personal information), or distributing illegal information;
Defaming or damaging the reputation of others;
Disseminating false or misleading information;
Using the Service or Outputs for fraud, deception, or illegal business activities;
Sharing or transferring accounts, making unauthorized payments, exploiting system vulnerabilities, or generating abnormal traffic;
Reverse engineering, automated scraping, bypassing security or access controls, or evading usage limits;
Entering personal information or sensitive information without authorization, or using the Service to identify or track others;
Abusing the Service by using generated materials or logs for model retraining, model extraction, or building a competing service;
Creating or distributing synthetic or manipulated media prohibited by applicable laws;
Creating, uploading, requesting, distributing, or otherwise making available any of the following content:
Sexually explicit, nude, or sexually suggestive content;
Pornographic content or content for sexual services or similar purposes;
Face swaps, deepfakes, impersonation of real persons, or content that infringes another person’s portrait rights or personality rights;
Prompt variations, slang, image manipulation, or other technical means intended to bypass the Company’s safety filters or restriction policies;
Any other act contrary to public order or good morals or that materially interferes with Service operations.
In addition to the foregoing, if a member allows a third party to use the member’s account, the member is responsible for that use.
Chapter 4. Paid Services and Recurring Payment
Article 10. Application for Paid Services, Recurring Payment, and Auto-Renewal
The Company provides key transaction terms, including the types of Paid Services, fees, billing cycle, auto-renewal status, cancellation method, and refund criteria, on the payment screen or a separate information page in a manner that members can easily review.
Members may use a Paid Service by selecting one of the Pricing Plans or Plans offered by the Company, and the functions, Usage, and other conditions of each Pricing Plan are as stated on the Service screen or in separate notices.
The service period for subscription Paid Services begins on each recurring payment date, and ends on the day before the next payment date.
Fees for Paid Services are charged monthly through the payment method registered by the member using Recurring Payment. If the same payment date does not exist in a given month, payment will be made on the last day of that month.
If payment fails, the Company may retry the payment within a reasonable scope. If payment continues to fail, Service use may be restricted or the subscription may be terminated.
Any increase in recurring payment amounts or conversion from free use to paid use will be notified at least thirty (30) days before the effective date and will require the member’s express prior consent. If the member does not consent, the member may cancel before the effective date without disadvantage.
To avoid billing for the next cycle, members are encouraged to cancel their subscription at least twenty-four (24) hours before the next payment date.
Members are responsible for maintaining a valid payment method so that Recurring Payment can be processed normally. Any disadvantage caused by payment failure due to payment method errors, limit excess, or other reasons is the member’s responsibility.
The Company may retain member payment information for the period necessary for applicable legal and payment processing purposes.
Article 11. Credits
The Company may operate a credit system for certain Service functions or Paid Services. Credits are only a unit of use within the Service and, unless otherwise required by applicable law, may not be refunded or exchanged for cash and do not create interest or other proprietary rights.
Monthly credits included in subscription products are charged each month based on the payment date, and unused credits during the relevant monthly service period do not carry over to the following month and expire.
Separately purchased top-up credits are valid for six (6) months from the charging date, and unused remaining credits expire after the validity period. Unless stated on the payment screen or in a separate notice, top-up credits do not renew automatically.
An annual subscription product is a product that provides a monthly subscription product in twelve-month units, and monthly credits are granted for each monthly service period. Unless separately specified by the Company, twelve months’ worth of credits are not pre-charged in full at the time of payment.
The criteria for deducting credits by function, model, quality option, or usage method are as stated on the Service screen, pricing information, or separate policy, and the Company may change them as necessary for Service operations. The Company will notify members by reasonable means in the event of a material change.
Credits with the shorter remaining validity period are used first. If validity periods are the same, credits charged earlier are used first.
When a generation request, download, export, save, or other paid function designated by the Company begins, the Company may deduct the credits assigned to that function.
If a request is not normally processed due to a cause attributable to the Company, such as a system error, the Company may, within a reasonable scope, reissue the deducted credits or adjust the deduction as if it had not occurred.
Credits are granted only to the relevant member’s account, and members may not transfer, lend, sell, pledge, share, or otherwise move credits to any third party.
Credits granted free of charge through free provision, compensation, promotion, or event are subject to the conditions and validity period stated in the relevant notice, if any.
If unauthorized payment, refund abuse, violation of these Terms or operational policies, or Service abuse is confirmed, the Company may cancel, recover, or restrict use of the relevant credits.
If a member withdraws the member’s account or the Service agreement ends, remaining credits in the account expire unless otherwise required by applicable law.
Whether credits have been used, deduction history, validity periods, and remaining quantities are determined based on in-Service displays, the Company’s system records, and logs.
Matters concerning withdrawal of purchase, refunds, and partial refunds for credits are governed by Article 13 (Cancellation and Refunds) and applicable laws.
If a member wishes to use the Service beyond the provided credits or Usage, the Company may charge separate fees or restrict additional use.
Article 12. Team Subscriptions
Separate from individual Paid Services, the Company may provide team subscription Paid Services for multiple users (“Team Subscription”). Details of Team Subscription functions, fees, minimum seats, included functions, usage limits, billing cycle, and renewal conditions are as stated on the payment screen, pricing page, or separate policy.
If a separate agreement, order form, enterprise agreement, or additional terms are entered into between the Company and a team or organization, those separate terms prevail over these Terms within their scope.
Rights in Content created, uploaded, or stored through a Team Subscription are governed by Article 14 (Ownership and Use of Content). However, viewing and management rights granted to a team administrator or organization may be determined differently from an individual member’s rights under a separate agreement or policy, and the Company does not intervene in or assume responsibility for internal disputes within a team or organization, including authority allocation, export restrictions, or handling of former employee accounts, absent special circumstances.
If a Team Subscription expires, is cancelled, or is not renewed, the Company may stop providing the functions and benefits included in the Team Subscription after that time. Handling of data, Content, access rights, and account status after termination of a Team Subscription is governed by the Service screen, separate policy, or individual agreement.
If payment for a Team Subscription fails, if a team administrator or member violates these Terms or operational policies, or if Service abuse, unauthorized payment, refund abuse, or a security risk is confirmed, the Company may take measures against all or some team members, including function restrictions, seat suspension, credit recovery, subscription suspension, or termination.
If a member leaves a team or is removed by a team administrator, the member may lose access to functions, seats, team-level benefits, or rights belonging to the team under the Team Subscription. In such case, unused benefits granted under the Team Subscription will not be refunded, transferred, or converted to cash unless a separate policy provides otherwise, and the team administrator may continue to access the member’s team-related Content and data in accordance with Service policies.
A team administrator may review members’ email addresses, display names, roles, seat status, payment status, aggregated usage status, and team-related Content and data available under the preceding paragraph to the extent necessary for team operations. However, access rights beyond the scope separately determined by the Company are not granted.
Credits, Usage, function limits, and other benefits included in a Team Subscription are generally granted per seat and, unless separately specified by the Company, are not aggregated into a shared pool for the entire team. Matters concerning charging, use, expiration, validity period, and refund of credits are governed mutatis mutandis by Article 11 (Credits).
Fees for a Team Subscription may be calculated based on the number of seats, service period, included functions, or usage limits. If the team administrator adds or upgrades seats, the Company may charge additional fees immediately or from the notified time. If the team administrator reduces or downgrades seats, the effect may apply from the next billing cycle. Specific standards are as stated on the payment screen or in a separate notice.
Members invited to or participating in a Team Subscription must comply with these Terms and the Company’s operational policies, and the team or organization is responsible for managing its members’ use of the Service so that it complies with these Terms. If a member violates these Terms, the Company may restrict use by that member or the entire team.
Within the scope provided in the Service, a team administrator may invite or remove members, assign and recover seats, manage payment methods, change plans, review billing history, and view or manage members’ prompts, conversation history, uploaded assets, generated Outputs, and other team-related data to the extent necessary for team operations, security, settlement, internal management, or policy compliance. The Company may regard actions performed by a team administrator on behalf of the team as actions of the team or organization.
A Team Subscription may be applied for by a corporation, organization, sole proprietor, or other person with lawful authority. A person applying for or managing a Team Subscription (the “Team Administrator”) represents and warrants that the person has lawful authority to apply for, change, or cancel the Team Subscription on behalf of the organization or team, invite and remove members, and manage seats.
Team Subscriptions may be provided as monthly or annual subscriptions. An annual subscription is a product under which a monthly team subscription product is used in twelve-month units. The effect of mid-term cancellation, renewal conditions, and refund criteria are as stated on the payment screen or in a separate notice.
Article 13. Cancellation and Refunds
A member may request subscription cancellation at any time, and automatic payment will stop from the next payment date after cancellation. No separate refund is provided for a service period that has already begun, unless otherwise required by applicable law.
A member may exercise withdrawal of purchase (statutory cancellation right) according to the following standards:
If there is no usage history whatsoever for the Paid Service, including generation, calls, uploads, or downloads, the Company will provide a full refund if withdrawal is requested within seven (7) days including the payment date.
If “commencement of supply” under Paragraph 3 of this Article has occurred or seven (7) days have elapsed, withdrawal may be restricted due to the nature of digital content. However, if there is a reason prescribed by law, such as the content being different from the displayed or advertised terms, the member may withdraw within three (3) months from the date of supply or within thirty (30) days from the date the member became aware of the issue.
A member may request withdrawal of purchase or a refund within the scope prescribed by applicable laws. However, due to the nature of digital content or equivalent Paid Services, if the Company clearly displays before or at the time of payment that withdrawal may be restricted and provides an opportunity to use the service on a trial basis or by an equivalent method, withdrawal after commencement of supply may be restricted within the scope permitted by applicable law.
A Paid Service is deemed to have commenced supply if any of the following occurs:
Use of a paid function;
A generation request (model call), credit deduction, or equivalent commencement of use;
Upload through a paid function or download, export, or save of an Output;
Commencement of any other digital function provided immediately after payment or any usage history of paid functions.
The Company provides trial and function preview opportunities through credits provided before purchase, as a means of confirming usability and supplementing the conditions for limiting withdrawal after commencement of supply due to the nature of digital content.
If a material defect or error occurs in the Service, the Company will take the following measures:
If a material defect makes normal use impossible for seventy-two (72) consecutive hours or for a cumulative total of seventy-two (72) hours in a month, the Company will provide compensation or a refund corresponding to that period, in accordance with applicable laws and policies.
Service interruptions caused by a third party under Article 22(2), including AI model providers and infrastructure service providers, natural disasters, or equivalent force majeure are exempt from the Company’s liability and may be excluded from compensation under this Article.
If withdrawal of purchase or a refund is approved, the Company will proceed with cancellation of the payment method or refund procedures within three (3) business days. The actual deposit or cancellation timing may vary depending on the payment institution’s policies. If payment was made through a third party such as an app store, that provider’s payment and refund policies prevail.
For divisible Paid Services, such as fixed-term or credit-based products, the Company may apply a proportional refund based on reasonable standards considering the used or elapsed portion, elapsed period, and benefits provided. Free portions and promotional benefits may be deducted when calculating the refund amount. Even if a member violates these Terms or operational policies, the Company will not uniformly restrict refunds beyond the scope permitted by applicable law, and will process the matter by considering whether service was provided, the severity of the violation, and the existence of unused remaining portions.
The Company may restrict refunds within the scope permitted by applicable law in any of the following cases:
Violation of these Terms or policies;
Unauthorized payment or refund abuse;
Use restrictions caused by illegal or prohibited acts.
Matters not specified in this Article are governed by applicable laws and consumer dispute resolution standards.
Chapter 5. Intellectual Property Rights and Content
Article 14. Ownership and Use of Content
As a general rule, rights, including copyrights, in materials entered or uploaded by a member through the Service and Outputs generated through such materials belong to the member who created the relevant Content.
The Company processes member Content only within the scope necessary to provide and operate the Service for the member, store Content, maintain and improve security, prevent unauthorized use and fraud, monitor quality, and provide customer support.
Article 15. Temporary Measures
The Company may delete or make private a member’s Content without prior notice if the Content falls under any of the following:
Violation of laws, regulations, or these Terms;
Infringement of a third party’s rights;
Causing material risk to Service operations or security;
Violation of any other Company policy.
If the Company receives a report that a member’s Content infringes a third party’s rights, the Company may take temporary measures under applicable law, including restricting access to, suspending publication of, or deleting the Content, and will notify the member who posted the Content of such measures.
The member who posted the Content may file an objection according to the procedures determined by the Company, and if the Company determines after reviewing the submitted explanatory materials that the objection is justified, the Company will promptly take necessary measures, including restoring the Content.
The Company may restrict Service use or impose account sanctions on members who repeatedly receive rights infringement reports.
Article 16. Protection of Intellectual Property Rights and Measures
For ideas, suggestions, opinions, improvement requests, or other feedback that a member provides to the Company in the course of using the Service (“Feedback”), the member grants the Company a non-exclusive right to use such Feedback free of charge for Service operation, improvement, new feature development, marketing, or other commercialization purposes.
However, the Company will not use a member’s trade secrets or information subject to a separate confidentiality agreement without the member’s consent.
Chapter 6. Use Restrictions and Termination
Article 17. Use Restrictions
If a member violates these Terms or applicable laws, or if the Company determines that operational needs require it, the Company may take any of the following measures:
Warning, temporary suspension, partial function restriction, or permanent suspension;
Termination of the agreement and restriction on re-registration;
Notification to relevant authorities and legal action.
The Company may restrict a member’s use of the Service or terminate the Service use agreement in any of the following cases:
The member provides false information, another person’s information, or inaccurate information during membership registration or Service use;
The member infringes a third party’s copyright, portrait rights, personal information, reputation, credit, or other legitimate rights;
The member creates, uploads, distributes, or otherwise makes available illegal Content or Outputs or Content or Outputs contrary to public order and good morals;
The member causes or attempts to cause disruption to the Company’s Service operations, security, systems, or networks;
Service abuse is confirmed, including unauthorized payment, refund abuse, account sharing, evasion of usage limits, or automated mass requests;
A reason arises that makes normal Service use or payment of fees difficult for the member, such as bankruptcy, rehabilitation, dissolution, or default;
Any other reason for use restriction specified in these Terms or Service policies occurs.
When the Company takes measures under Paragraph 1 or 2, it will notify the member of the reason and details. However, the Company may provide notice afterward if urgent security needs exist or if it is necessary to prevent the spread of a legal violation or third-party rights infringement.
Article 18. Termination and Account Withdrawal
A member may withdraw from membership at any time through the account settings screen. Even after withdrawal, data subject to retention obligations under laws and policies may be retained for the required period.
If a member withdraws, the account, Service usage history, generated materials, credits, subscription-related information, and other data will be processed in accordance with applicable laws and the Privacy Policy, and recovery may be restricted after withdrawal.
Before withdrawal, the member must settle unpaid Service fees, refund adjustments, and other claims or obligations with the Company. If settlement is not complete, the Company may restrict withdrawal processing or related Service use to the extent necessary.
If withdrawal, cancellation, or rescission is restricted for Paid Services that have already begun, used credits, generation requests, or other transactions due to the member’s withdrawal, the member bears the resulting disadvantage, unless otherwise required by applicable law.
A member may register again after withdrawal. However, if the member repeatedly withdraws and re-registers for improper purposes, such as unauthorized payment, refund abuse, Service abuse, duplicate event participation, or evasion of sanctions, the Company may restrict re-registration.
Chapter 7. Disclaimer of Warranties and Limitation of Liability
Article 19. AI Service Warranty
The Service is provided “as is,” and to the extent permitted by law, the Company disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Service may include generative AI-based functions. Outputs generated by generative AI are produced through probabilistic estimation and may contain inaccuracies, incompleteness, lack of timeliness, bias, hallucinations, or other errors.
Outputs are not professional advice, including legal, medical, investment, or tax advice, and do not replace decision-making for such purposes. Members should obtain independent professional review where necessary.
Members are responsible for reviewing, verifying, and selectively using Outputs. In particular, before using Outputs in high-risk or sensitive areas, including areas where others’ rights, reputation, or economic interests may be harmed, members must conduct fact-checking and additional verification.
The Company may use its own models or third-party models and services, and the terms of those providers may additionally apply. If different conditions apply, the Company will provide notice or links within the Service.
To the extent permitted by law, the Company is not liable for damages arising from Outputs or a member’s reliance on or use of Outputs, except in cases of the Company’s willful misconduct or gross negligence.
The Company does not expressly or impliedly warrant that Outputs will not infringe any third party’s copyrights, trademarks, patents, other intellectual property rights, or other legitimate rights.
Article 20. Notice Regarding Generative AI Outputs and Limitation of Responsibility
Members must use Outputs conscientiously and responsibly, and must not (i) deceive or impersonate others, (ii) infringe another person’s portrait rights, personal information, or intellectual property rights, or (iii) create or distribute synthetic or manipulated media prohibited by applicable laws. Legal and contractual responsibility arising from such use belongs to the member.
For compliance with applicable laws, government guidelines, regulator interpretations, platform policies, or safe operation of the Service, if the Company reasonably determines that a particular Output was generated or processed by AI or is synthetic content that is difficult to distinguish from reality, including deepfake outputs, or that there is a risk of the foregoing, the Company may, without prior notice or member consent, take measures such as (i) display through the Service UI, Output, metadata, watermark, or notice text, (ii) attachment, modification, or strengthening of labels related to AI-generated materials or deepfakes, and (iii) exposure restrictions, use restrictions, publication suspension, or deletion.
Displays, labels, and other measures under Paragraph 2 may affect the usability, aesthetic elements, exposure method, or distribution scope of Outputs, and the Company is not responsible for disadvantages arising from them.
If the Company provides functions for exporting Outputs outside the Service, such as download, sharing, or export, the Company may automatically insert AI-generated or deepfake-related displays, metadata, or watermarks into the Output itself in accordance with applicable laws and guidelines, and members must not delete, alter, or bypass them. Regardless of whether such display exists or whether removal is attempted, the fact that the Output was generated or processed by AI does not change.
For Outputs that constitute artistic or creative expression, the Company may apply the location, timing, or visibility of such display in a less intrusive manner to the extent permitted by applicable laws and without materially impairing exhibition or enjoyment.
The Company may provide tools such as labels, warnings, and inspection functions to support members’ responsible use, but such tools do not replace members’ duty of care.
To the extent permitted by law, members must indemnify the Company, its officers and employees, and partners against all claims, damages, and costs brought by third parties in connection with the member’s use of Outputs, external distribution of Outputs, or provision of Outputs to third parties.
The Company may retain and use the minimum necessary generation event information to maintain Service integrity, prevent misuse, and fulfill source disclosure obligations. Details regarding personal information processing are governed by the Privacy Policy.
Even if certain requests are refused or Outputs are restricted, deleted, or made private due to safety review, content filtering, or legal compliance measures, the Company is not liable for such measures to the extent permitted by applicable law.
Members must not attempt to bypass safety filters or restriction policies provided by the Company. If bypass attempts or repeated violations are confirmed, the Company may restrict Service use without separate prior notice.
If a member objects to a measure taken by an automated system under this Article, the Company will provide an opportunity for review by personnel with appropriate expertise.
Article 21. Damages
If the Company or a third party suffers damages due to a member’s violation of these Terms, Service policies, or applicable laws, or due to the member’s use of Content or Outputs, external distribution, provision to a third party, rights infringement, or Service abuse, the member must compensate such damages.
Article 22. Limitation of Liability
The Company is not liable for indirect, special, consequential, or unforeseeable damages, except in cases of the Company’s willful misconduct or gross negligence.
The Company is exempt from liability if it cannot provide the Service due to natural disasters, war, terrorism, power outages, communications network failures, failures of third-party AI models or infrastructure services, or other equivalent force majeure events.
The Company is not liable for Service disruptions or damages caused by reasons attributable to members, negligent account management, payment method errors, failure to update member information, or inaccurate input.
The Company is not liable if a member fails to achieve the results, quality, profits, effects, or purposes expected from using the Service.
The Company is not liable in connection with services provided free of charge, trial functions, promotional credits, or free benefits, unless otherwise required by applicable law.
Exceptions apply where a separate agreement or applicable law provides otherwise.
Chapter 8. Governing Law and Dispute Resolution
Article 23. Governing Law and Jurisdiction
The interpretation of these Terms and disputes between the Company and members are governed by the laws of the Republic of Korea.
The Company may restrict provision of the Service to comply with export control, economic sanctions, and trade restriction laws and regulations of the Republic of Korea, the United States, and other relevant countries. Members are responsible for all liabilities arising from circumvention or violation of such laws and regulations, and the Company is not liable for them.
If a dispute arises between the Company and a member in connection with use of the Service, the Company and the member will endeavor to resolve the dispute through good-faith consultation. If consultation fails, the court with jurisdiction under the Civil Procedure Act and other applicable laws will be the court of first instance.
Notwithstanding Paragraph 3, for disputes between the Company and a member arising in the course of using B2B-type Paid Services, including Team Subscriptions, where the member is a business operator, corporation, or organization, the Seoul Central District Court will have exclusive jurisdiction as the court of first instance.
Mandatory provisions of the Republic of Korea concerning consumer protection, personal information protection, and similar matters prevail over any conflicting provisions of these Terms.
Article 24. Scope of Application
The Company may provide the Service in multiple countries, including the Republic of Korea, and if a user uses the Service outside the Republic of Korea, the user is responsible for complying with the laws and regulations of the relevant country or region.
Notwithstanding these Terms, if mandatory laws of the user’s residence or the region where the Service is provided conflict with these Terms, those laws prevail.
Article 25. Supplementary Rules
If the Company enters into an individual agreement with a member or a corporation or organization to which the member belongs, the separate agreement prevails over these Terms with respect to matters otherwise provided in that separate agreement.
Matters not specified in these Terms are governed by applicable laws, individual policies, and commercial practice.